To be eligible for a return, the following conditions must be met: Refund and Returns Policy
For health and safety reasons, certain items are non-returnable:
To ensure a smooth and timely return process, please follow these steps: Refund and Returns Policy
Refunds will be issued in the original form of payment used for the purchase. The refund amount will be for the cost of the returned product(s), excluding shipping fees, unless the return is due to an error on our part or a defective product.
We understand that sometimes you may wish to exchange a product rather than request a refund. We are happy to offer exchanges for eligible items under the following conditions:
At k2 Infused Paper, we take quality control seriously. However, if you receive a product that is defective or damaged, we will gladly replace the item or offer a full refund. Please follow the steps below to report the issue:
If you receive the wrong product or your order is incomplete, please contact our customer service team immediately. We will rectify the error by either reshipping the correct product or issuing a refund, depending on your preference. Shipping fees for the return of incorrect items will be covered by us.
If you need to cancel your order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will cancel it and issue a full refund. However, if the order has already been shipped, you will need to follow the return process outlined above once the product arrives.
Unless the return is due to an error on our part (such as shipping the wrong item) or a defective product, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
For customers outside of the United States, please note the following additional policies:
If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to reach out to our customer service team:
We aim to provide exceptional customer service and ensure that all your concerns are addressed promptly.
This Refund and Returns Policy may be updated periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy regularly to stay informed about how we handle returns and refunds.
Thank you for choosing k2 Infused Paper. We appreciate your business and are committed to providing you with high-quality products and a smooth shopping experience.
Note: Please be informed that all shipments — whether Discreet or Regular — are subject to an additional service fee corresponding to the specific delivery option selected at checkout.
An assigned logistics agent will reach out to you directly with a comprehensive breakdown of this additional fee, including the exact amount, approved payment method, and a clear explanation of why it is required to ensure the secure, efficient, and timely delivery of your package.
Kindly note that this service fee is entirely separate from the standard shipping fee already paid at the time of order placement. This supplementary charge covers specialized handling, mandatory documentation, and enhanced logistical procedures essential for your chosen delivery method
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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at {email} for questions related to refunds and returns.